RAC ignore your marketing opt-outs

Is this a legal fail in any way? Quotes from a let­ter received from the RAC today:

You’ve asked us not to send you any infor­ma­tion about the oth­er prod­ucts and ser­vices RAC could offer you.

Indeed I did.

Nor­mal­ly we would­n’t, but we’ve made some impor­tant changes at RAC that could ben­e­fit you. So, as a val­ued mem­ber, we want­ed to make sure you were aware of them.

Trans­la­tion: Because we actu­al­ly don’t give a fuck about you, we’ll ignore your stat­ed instruc­tions and tell you any­way.

Did they even look at the chance this would piss off more peo­ple than would buy from them? Idiots.

One thought on “RAC ignore your marketing opt-outs”

  1. As I under­stand it you can put in a com­plaint under the Data Pro­tec­tion Act. I asked about it on cix a long time ago after a cer­tain BMW deal­er­ship in Lon­don who I had the mis­for­tune to have ser­vice my bike ignored my requests. Don’t know if any action was tak­en against them (prob­a­bly not) but I did­n’t get a mail­ing from them again.

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